Transform Customer Experience Into Actionable Intelligence
Mystery Agent integrates field intelligence, psychometric matching, and AI analytics to capture real-world service insights through gamified micro-missions and structured CX data.
Complete CX Intelligence Platform
Three integrated components working together to deliver unprecedented customer experience insights
Agent App
Mobile-first platform for field agents to complete gamified micro-missions, submit anonymized feedback, and earn rewards through wallet system.
- Psychometric profiling and AI matching
- Real-time mission tracking with GPS
- Multimedia submission capabilities
Client Portal
Comprehensive business intelligence platform for mission creation, real-time monitoring, and advanced CX analytics with AI-powered insights.
- Mission creation wizard with checklist editor
- Live mission monitoring dashboard
- Heat maps and emotional curve analytics
AI Engine
Advanced psychometrics engine for intelligent mission-agent matching, CX pattern analysis, and automated report generation with insights.
- Psychometric trait vector analysis
- Auto mission scheduling and matching
- Automated PDF report generation
Intelligent Data Flow
From mission creation to actionable insights in five seamless steps
Mission Creation
Client defines objectives and checklist
AI Matching
Psychometric agent selection
Field Execution
Agent completes on-site mission
Data Submission
Multimedia feedback capture
Analytics
AI-powered insights and reports
Ready to Transform Your CX Intelligence?
Join leading brands using Mystery Agent to capture real-world service insights and drive measurable improvements